Accessible Customer Service Policy
Bossy Nagy Group Chartered Professional Accountants (BNG) values diversity and strives to make its services accessible to all clients.
This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.
All services provided by BNG shall follow the principles of dignity, independence, integration and equal opportunity.
a) This policy applies to the provision of services at premises owned/leased and operated by BNG, and when the provision of services occurs off the premises of BNG.
b) This policy applies to employees, contractors, consultants and agents who deal with the public or other third parties and who act on behalf of BNG.
c) The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of services that take place at premises owned/leased and operated by BNG.
d) This policy also applies to all persons who participate in the development of BNG’s policies, practices and procedures governing the provision of services to members of the public or third parties.
Customer Service Feedback Form
Bossy Nagy Group values all of our clients and strives to meet the diverse needs of our client base.
We have reviewed our policies and practices with respect to the delivery of our services to ensure they are accessible by persons with disabilities. If you have a disability and had difficulty accessing our services, or if you have improvements to suggest, kindly complete this questionnaire.